Return Policy

Shipping & Delivery. Product is packaged/palletized in a warehouse and is intended to be offloaded by hand. The certified installation crew will offload the pallets from the truck.

(i) Damage to Product during shipping or receiving may occur. If Client notices damage upon delivery notify Gorilla Shed immediately.

(ii) Delivery of Product shall occur to a PUBLIC street or other public right of way nearest to the Premises, as identified by the delivery company. Gorilla Shed cannot guarantee, and is not responsible for, movement of the Product through the Client’s private property between the delivery location and the building pad, except as specifically identified in these Terms and Conditions. Certified Installation does include movement of Product within 100 feet from delivery location, assuming there are no obstructions, steps, or significant grade changes along the travel path.

Returns. After shipment, Product may be returned to Gorilla Shed only with the prior written authorization of Gorilla Shed, and in Gorilla Shed’s sole discretion. If Gorilla Shed authorizes a return, a return authorization number will be assigned to Client by Gorilla Shed. Any returned Product shall be subject to a minimum restocking fee of 30% of the purchase Price. Client will also be responsible for all return shipping costs and labor to re-package any Product.

Cancellations. Cancellations may be made in writing to Email: customerservice@gorillashed.com within 48 hours of time an Order is received by Gorilla Shed. Any cancellation made 48 hours or more from the time the Order is received by Gorilla Shed shall be subject to a minimum $1,500.00 cancellation fee plus any costs incurred by Gorilla Shed related to the Order, including any design or material costs. Any approved refunds shall be processed within thirty (30) days from the date Gorilla Shed receives, in writing, the Order cancellation request.